Different kinds of broken systems

From healthy to toast... Something is broken, we know it's broken, we can fix it right away and we'll learn from it. It's broken, we know it's broken, we fixed it, don't worry, but we learned…

Why drafting works

The other day, a speedster on a bike passed me as I rode along the bike path. For the next ten minutes, I rode right behind him, drafting his progress. Sure, there's an aerodynamic reason that this…

They’re your words, choose them

You've seen the signs: ABSOLUTELY NO CREDIT CARDS. NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS. BATHROOMS FOR PATRONS ONLY. Guess what? There's no legal requirement that signs have to make you sound…

The thing that happened before this

The most underrated scene in the Wizard of Oz is the hallway leading up to the audience with the great and powerful one. One of the reasons that Oz is seen as being particularly great and powerful is…

The smart CEO’s guide to social justice

It seems as though profit-maximizing business people ought to be speaking up loudly and often for three changes in our culture, changes that while making life better also have a dramatically positive…

Two ways to listen

Never eat sushi at the airport

or sleep near a train station. Don't ask a cab driver for theater tips. Never buy bread from the supermarket bakery... and don't ask your spouse for honest feedback about how you look. Don't do…

A legacy of Mandela

Others can better write about Nelson Mandela's impact on the world stage, on how he stood up for the dignity of all people and on how he changed our world. For those that seek to make a change in the…

The three toxic stooges of the project apocalypse

Edgecraft instead of brainstorming

One of the challenges of brainstorming a new idea is that there's too much freedom. With too many possibilities, we can seize up, unable to think of much of anything. In established organizations,…

The closer you get to the front, the more power you have over the brand.

Krulak’s law is simple: Soldiers in the field interacting with local people are the most important element of nation building and counter insurgency. It has wide applicability to any…

All good ideas are terrible

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